At First Law Solicitors, we believe that good legal service means more than giving advice on the law.
It means providing consistent, reliable support from the moment you contact us until your matter is fully resolved.
Our Client Support Services ensure that every client, whether an individual, family or business, receives the information, assistance and care they need at each stage of their case.
We make sure you always understand what is happening in your case.
Your solicitor will explain the legal process in plain English, agree realistic timescales and keep you updated regularly.
We can communicate by phone, email, secure online portal or in writing, depending on your preference.
All correspondence and documents are clear, accurate and easy to follow.
We understand that some clients may need extra assistance.
Our offices are accessible, and we can arrange meetings by video, telephone or home visit when needed.
If you have a disability, communication difficulty or require translation or interpretation services, we will make reasonable adjustments so that you can fully participate in your matter.
We also provide accessible copies of key legal documents on request, including large print or digital formats.
Your personal information is always handled with care.
All client records are managed in accordance with UK GDPR and the Data (Use and Access) Act 2025, under the supervision of the Information Commission (formerly the ICO).
Documents shared electronically are verified through the Digital Verification Services (DVS) framework and, where required, signed using Qualified Electronic Signatures (QES) to ensure authenticity and data integrity.
We carry out regular internal reviews to maintain compliance with the Solicitors Regulation Authority’s data and confidentiality standards.
We welcome feedback from every client.
If there is anything we could do better, we encourage you to tell us so that we can improve our service.
We monitor all feedback to identify where processes can be refined and to ensure that every client’s experience reflects our professional standards.
If something goes wrong, we have a clear and transparent complaints procedure, and your concerns will be handled fairly and promptly.
Our relationship with clients often continues after a case concludes.
We provide ongoing guidance, reminders about key dates and updates on relevant legal or regulatory changes that may affect you or your business.
This includes support with reviewing documents, renewing registrations or updating agreements to ensure that your legal arrangements stay current and compliant.
At First Law Solicitors, we are committed to providing every client with clear, practical and respectful support.
You will always know who is handling your matter and how to reach them, and you can expect open communication and consistent professional care throughout.
Our goal is to make the legal process straightforward and to help you feel informed, confident and supported at all times.
If you would like to learn more about our Client Support Services or need assistance with your case, contact First Law Solicitors. Our team is here to help you every step of the way.
Call +44 161 768 9908
Complete our secure online enquiry form to arrange your consultation.
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